Dear Bank of America,
When a retailer reports that they've had hundreds of credit card numbers stolen and that mine is among them, I appreciate your proactive measures to prevent it's misuse. Specifically preventing anyone else from using it. But not EVERYONE from using it. Namely me. I need to use it.
Or at the very least tell me you're cancelling it and that my new cards are on the way. Don't let me go to the SuperTarget with my napping baby to buy groceries/diapers/toliet paper for the first time in four weeks, spend an hour wandering around picking up everything we need (and a good amount we don't need) and then trying to use my card (which you have thoughtfully cancelled for me) and having it be declined. Should SuperTarget hold on to all of my things? I have no idea why you won't let me use my card, BOA. I leave, without any of the numerous things I need (and don't need). And now my baby is awake too. How I am supposed to go back and get all of those things now, BOA?
I appreciate your fruad department making me wait 30 minutes to talk to them (32 minutes, to be exact, according to my cell phone) before you tell me how helpful you've been. But honestly, couldn't you have called? Emailed? Posted it on my online statement so when I paid my card off yesterday (before I went shopping, may I point out) I could have known it was cancelled?
BOA, you've been wonderful to us most all the time. I just really was pretty embarrassed telling the Target checkout lady that, no, I didn't happen to have another card on me. I've got a diaper and some wipes, does that help? A change of clothes for a 5 month old? Maybe my driver's license? I've got a diaper bag and two cards lady! (In retrospect, this was maybe poor planning on my part, but I honestly didn't think I needed anything else.) I hope we can be friends again soon. And thanks for letting me use my card until the new ones get here. It means my baby doesn't have to go around sans diaper for the next three days. Now I just have to wait until afternoon nap time to try and venture out again. Should I go back to the same Target? At least I know where everything I want is located.
Love,
me
2 comments:
oh bank of america did that to me to when i went to buy eli's stroller and carseat. They wouldn't let me use the card because it was such a big purchase and I don't normally spend that much on my card. I fortunately had another card on me...but seriously, they called me at home, sent me an email, to tell me they thought my card might be being used fraudulently. Yea...it was me dimwits!
ah yes, we broke up w/ boa a while back for some seriously annoying issues as well...i'm so sorry this happened to you! N is too cute by the way!
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